Antlers Fan Club Membership Agreement

Revised: October 27, 2025
Effective: October 31, 2025

Article 1 (Name and Management)

Antlers Fan Club (hereinafter referred to as "the Club") is operated by Kashima Antlers FC Co., Ltd. (hereinafter referred to as "the Company"), and the Antlers Call Center (hereinafter referred to as "the Call Center") serves as its secretariat.

Article 2 (Purpose)

The purpose of this association is to deepen the friendship among fans, players, and the club through supporting Kashima Antlers.

Article 3 (Members)

1. Members are individuals who agree to the contents of the Antlers Fan Club Membership Agreement (hereinafter referred to as "this Agreement"), complete the prescribed enrollment procedures and pay the annual membership fee at the call center, and whose enrollment has been approved by the call center after review.

2. The Company may choose not to approve an applicant's membership, or may revoke a member's qualifications, if the Company determines that the applicant falls under any of the following items:
　(1) If the applicant applied for membership using a method other than that prescribed by this Association.
　(2) If the applicant has previously had their use of this service (as defined in the next article) restricted due to a violation of this Agreement or similar reasons.
　(3) If the applicant is an anti-social force as defined in each item of Article 11, Paragraph 1.
　(4) If the application contains inaccurate information or false statements.
　(5) In any other case where the Company deems it inappropriate.

Article 4 (Membership Types and Fees)

Membership in this association is categorized as follows. The annual membership fee for each category, as well as membership benefits and services (hereinafter, including various membership benefits and the point service stipulated in Article 8, collectively referred to as "the Services"), shall be determined separately by the Company on the official website of this association, etc.

・SOCIO Royal
・SOCIO Premium
・SOCIO
・Season Ticket Holder
・Regular Member
・Light Member
・Junior Member

Article 5 (Membership Period and Annual Fee Payment)

The membership period shall be as follows:
For members who complete the enrollment or renewal process during the membership period, the membership period shall be from the enrollment date to the end of the membership period. Please note that the annual membership fee will not be reduced even if enrollment occurs during the membership period.
From January 2026 onwards: Six months from January 1, 2026, to June 30, 2026.
From July 2026 onwards: One year from July 1 each year to June 30 of the following year.

 

If a member does not notify the call center of their withdrawal or a change in membership type by the renewal deadline set by the Company, the membership period will be automatically renewed for one year. The call center will send a confirmation (including via mail, email, etc.) to the member before the renewal deadline to confirm whether they wish to renew. If no notification of withdrawal or other changes is received by the renewal deadline, the renewal process will be carried out. However, the Company may choose not to automatically renew the membership period after notifying the member separately via the official website, email, or other means. In such cases, members who wish to renew their membership must follow the procedures for renewal as separately notified by the Company.

 

Members shall pay the prescribed annual membership fee using the method designated by the Company.

 

The Company will not refund any annual membership fees once paid, except in the case stipulated in Article 17, Paragraph 2.

Article 6 (Issuance of Membership Card)

1. Issuance
We will issue membership cards to members, according to their membership type, as proof of their membership. Membership cards include IC cards and other forms, as well as digital membership cards such as app-based membership cards.

 

2. Reissue
We will not reissue membership cards in the event of loss, theft, damage, or other such occurrences. We will only reissue membership cards exceptionally if approved by us, in which case the member shall pay the prescribed reissue fee. Member benefits may not be available until this reissue is completed. Members can use the app membership card by installing the Antlers smartphone app and registering as a member through the SÓCIO/fan club's My Page.

Article 7 (Responsibilities of Parents)

If an applicant is under 18 years of age, parental consent is required. Guardians of members under 18 years of age shall pay the annual membership fee stipulated in Articles 5 and 6 of these Terms and Conditions on behalf of the member and manage their membership card.

Article 8 (Antlers Membership Program)

We offer the Antlers Membership Program to SÓCIO Royal, SÓCIO Premium, SÓCIO, Season Ticket Holders, Regular Members, Light Members, and Junior Members. Details are set forth in the attached "Antlers Membership Program."

Article 9 (Matters Concerning Tickets)

Tickets acquired or purchased as a benefit of this association's membership are subject to the J.LEAGUE Ticket Service Terms of Use (https://www.jleague-ticket.jp/site/agreement).

Article 10 (Prohibited Actions)

Members shall not engage in any of the following acts in connection with this association and this service:

 

Acts that infringe or may infringe intellectual property rights such as copyrights and trademark rights of the Company or a third party.
Acts that infringe or may infringe the property, privacy, or portrait rights of a third party.
Acts of joining this association by impersonating a third party.
Acts of using the service by impersonating another member.
Acts of allowing another member to use their membership or services available through their membership.
Acts of transferring points and their benefits, passwords, membership commemorative gifts, invitation tickets, prize notifications, winning reservation numbers for admission tickets, prize products, etc., to a third party.
Acts of slandering the Company or a third party, or damaging the honor or credibility of the Company or a third party.
Acts that cause or may cause disadvantage to the Company or a third party.
Acts that obstruct the operation of this association.
Acts that obstruct game operation.
Acts that violate the spectator regulations, game operation management regulations, and rules stipulated by the J.League and clubs.
Acts that obstruct other spectators or cause significant nuisance.
Acts contrary to public order and morals, such as making discriminatory remarks during game viewing.
In addition to the preceding items, acts that violate or may violate these terms and conditions, related terms of use, laws and regulations, or public order and morals.
Acts of causing a third party to perform any of the preceding items.
Other acts that the Company deems inappropriate.

Article 11 (Exclusion of Anti-Social Forces)

If it is discovered that a member falls under any of the following items, the Company may, by giving prior notice, delete their membership registration and revoke their membership. In such a case, the annual membership fee will not be refunded as stipulated in Article 5.

 

Persons who belong to a yakuza crime syndicate as defined in Article 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of May 15, 1991), or similar antisocial organizations (hereinafter referred to as "Organized Crime Groups, etc.") (hereinafter referred to as "Organized Crime Group Members, etc.")
Persons who have ceased to be Organized Crime Group Members, etc. for less than five years
Persons who have organizational or business relationships with Organized Crime Groups, etc. and Organized Crime Group Members, etc., or who belong to an organization that has such relationships
Persons who provide funds or other conveniences to Organized Crime Group Members, etc., or who are recognized by the Company as having close relationships that are not deemed socially appropriate

Article 12 (Changes to Notified Matters)

If a member's registered information, such as their address or name, changes, they must promptly update it on their member's "My Page." If no change notification is made, the Company shall not be held responsible for any incidents, such as the non-delivery of mail from the call center.

Article 13 (Personal Information)

Personal information provided by members will be used to send information about our organization, events, tickets, and merchandise.

 

We may outsource a portion of the operations related to our organization and provide personal information, to the extent necessary, to cooperating companies, partner companies, and outsourced companies with whom we have confidentiality agreements. Furthermore, for the purpose of conducting marketing activities using data analysis and utilization tools (such as DMP (Data Management Platform) and MA (Marketing Automation)), we may provide all or part of a member's personal information (such as name, address, phone number, gender, and age) to the J.League (meaning the Japan Professional Football League, its affiliated companies, and its subsidiaries).

 

For other details regarding the handling of personal information, please refer to our Privacy Policy (https://www.antlers.co.jp/pages/others-privacypolicy).

Article 14 (Exemption from Liability)

1. Any disputes between members, or between a member and a third party, arising from or in connection with the use of the Association or the Service, shall be resolved by the member themselves at their own expense and responsibility. Members shall not make any complaints against the Company, except in cases caused by the Company's willful misconduct or gross negligence.

 

2. The Company shall not be liable for any damages incurred by members arising from the use of the Association and the Service. However, this shall not apply in cases caused by the Company's willful misconduct or gross negligence, in which case the Company's liability shall be limited to the amount of the annual membership fee paid by the member.

Article 15 (Withdrawal)

We may revoke membership in the Association under the following circumstances, and members must promptly return their membership cards. Upon revocation, members will forfeit all rights and privileges, such as membership benefits and points, related to the Association and its services. However, annual fees will not be refunded.

 

1. If a member requests to withdraw and the call center accepts the prescribed procedure. Membership, with the exception of SÓCIO, is personal and exclusive, and we will treat the death of a member as a withdrawal request from that member as soon as we become aware of it. However, if heirs or other parties wish to succeed to a SÓCIO membership, they must follow our prescribed procedures.

 

2. If a member engages in the prohibited acts specified in Article 10, falls under the category of anti-social forces in Article 11, otherwise violates these terms and conditions, or significantly damages our reputation, and we deem such conduct inappropriate.

Article 16 (Amendment of Terms)

Membership terms are as follows:
For members who complete enrollment or renewal procedures during their membership term, the membership term will be from the enrollment date until the end of the membership term. Please note that the annual membership fee will not be reduced even if you enroll during the membership term.
From January 2026 onwards: 6 months from January 1, 2026 to June 30, 2026.
From July 2026 onwards: 1 year from July 1 of each year to June 30 of the following year.

 

If a member does not notify the call center of their withdrawal or change of membership type by the renewal deadline stipulated by the Company, the membership term will be automatically renewed for one year. The call center will send a confirmation (via mail, email, etc.) to the member before the renewal deadline to inquire about renewal, and if no notice of withdrawal, etc., is received by the renewal deadline, the renewal process will be completed. However, the Company may choose not to automatically renew the membership term after notifying members through the official website or email. In such cases, members wishing to renew must follow the procedures for renewal as separately notified by the Company.

 

Members shall pay the prescribed annual membership fee using the prescribed method designated by the Company.

 

The Company will not refund any annual membership fees once paid, except in the case stipulated in Article 17, Paragraph 2.

Article 17 (Suspension, Discontinuation, or Modification of Services, etc.)

1. The Company shall not be liable for any interruption of the Company's or the administrative office's operations or suspension of the Service due to any of the following reasons:

 

(1) In cases where periodic or emergency maintenance, inspection, repair, or modification of the system (including servers, communication lines, power supply, and the buildings housing them) is carried out.
(2) In cases where the services of a telecommunications carrier, electricity supplier, or delivery service provider are suspended, interrupted, or changed.
(3) In cases of natural disasters such as earthquakes, volcanic eruptions, floods, tsunamis, epidemics, or other force majeure events such as fires, power outages, wars, rebellions, riots, labor disputes, etc.
(4) In cases due to the enactment or amendment of laws and regulations.
(5) In other unavoidable operational or technical circumstances.

 

2. The Company may, at its discretion, dissolve this association and cease all provision of the Service by notifying members three months in advance. The Company shall not be liable for any damages incurred by members as a result. However, if the association is dissolved before the expiration of a member's membership period, the membership fee equivalent to the period from the date of dissolution to the expiration date of the membership period will be refunded on a pro-rata basis.

Article 18 (Notices)

The Company shall notify members of necessary information as needed through announcements on its official website, and such announcements shall take effect from the time they are displayed on the official website.

Article 19 (Governing Law)

The formation, validity, performance, and interpretation of these Terms shall be governed by Japanese law.

Article 20 (Jurisdiction)

Should any dispute arise between the member and the Company regarding these Terms, the Tokyo District Court or the Tokyo Summary Court shall be the exclusive court of first instance by agreement.

Attachment: Antlers Membership Program

Article 1 (Purpose)

This appendix sets forth the terms and conditions for the Antlers Membership Program (hereinafter referred to as "the Program"), which is operated and provided by our company.

Article 2 (Definitions)

The purpose of this association is to deepen the fellowship among fans, players, and the club through supporting Kashima Antlers.

Article 3 (Grant of Spirit)

(1) The Company shall grant Spirits to members based on their purchases and use of services as determined by the Company.
(2) The Company may, at its sole discretion, review and revise the criteria for acquiring Spirits, the eligible services and products, the number of Spirits to be granted, and other matters related to Spirits at any time.
(3) Spirits shall be granted by being recorded in the Spirit account designated by the Company. Even if a member uses a service eligible for Spirit grants, the member will not be able to confirm the Spirits until they are recorded in the Spirit account in accordance with the procedures designated by the Company. The Company does not guarantee the timing of such Spirit recording to the member.
(4) The Company may offer bonus Spirits, benefits, and other campaign benefits only to specific members, depending on differences in member participation conditions.
(5) Members may not convert or purchase Spirits for cash under any circumstances.
(6) The Company shall only grant Spirits for eligible actions linked to IDs that have joined as members subject to these Terms. Spirits will not be granted for eligible actions by IDs not linked to a member.
(7) Spirits will not be deducted when benefits are granted.

Article 4 (Aggregation of Spirits)

(1) Users may not share, combine, give, lend, pledge, or transfer accumulated Spirit with other users.
(2) If a user registers for multiple memberships under the same individual, the user may not combine the Spirit associated with each terminal.

Article 5 (Expiration or Revocation of Spirit)

(1) If, after we have granted Spirits, there are reasons such as duplicate granting of Spirits or other reasons that we deem appropriate to revoke the granting of Spirits, we may revoke the granted Spirits.
(2) If we determine that a member falls under any of the following items, we may revoke part or all of the Spirits held by the member without prior notice to the member.
　(1) When the member is no longer a member.
　(2) If the member violates these terms and conditions or any other terms, rules, etc. established by us.
　(3) If there has been any illegal or fraudulent activity in connection with this Association.
　(4) In other cases where we deem it appropriate to revoke the points granted to the member.
(3) We shall not provide any compensation or bear any responsibility whatsoever for Spirits revoked pursuant to the preceding two paragraphs.

Article 6 (Spirit Expiration)

(1) All Spirits will expire at the end of the rank determination period set by our company.
(2) The rank determination period may be changed at our discretion. Furthermore, we may change the rank determination period at any time without the consent of the members.

Article 7 (Rank)

Members are assigned to various ranks based on their accumulated Spirit during the rank determination period, according to our company's regulations. Furthermore, our company reserves the right to change the rank criteria at any time without the consent of the members.

Article 8 (Revocation of Rank)

(1) The Company may revoke a once-determined rank due to any of the following reasons:
　(1) If there was an act that violates these Terms or other methods stipulated by the Company.
　(2) If spirits are deducted due to product returns, etc., and the conditions for reaching the rank are no longer met.
　(3) If there was any other improper act or act deemed inappropriate by the Company.
(2) If a rank is revoked in accordance with the preceding paragraph, the Company may demand the return of an amount equivalent to any benefits utilized by the member before the rank revocation, which the Company deems inappropriate.

Article 9 (Use of Benefits)

(1) The Company shall set benefits from time to time and announce them through the Company's official website or other methods. Members must agree in advance to the terms and conditions of each service when using the benefits.
(2) Members shall agree in advance that the Company may not be able to provide benefits requested by members due to stock shortages or other circumstances.
(3) If separate costs are to be borne by the member when using the benefits, the member cannot receive the benefits unless they bear those costs.
(4) The Company shall not be obligated to re-provide any benefits received by members, regardless of the reason, such as loss or theft.
(5) The Company may perform prescribed identity verification when accepting applications for benefit usage. If identity verification cannot be completed, applications for benefit usage cannot be accepted.
(6) Applications for benefits shall be limited to applications from the member themselves, and applications from any other person cannot be accepted.
(7) Members shall not transfer benefits to a third party in any form, including sales, exchanges, or gifts, unless explicitly approved by the Company.
(8) Benefits with an expiration date cannot be used after the expiration date has passed.
(9) The Company shall not convert benefits into cash, refund, return, or change them to other benefits, except in cases of willful misconduct or gross negligence on the part of the Company. Furthermore, if a member does not use a benefit, the Company may treat the member as having forfeited that benefit.

Article 10 (Public Dues, etc.)

Any taxes or incidental expenses incurred in connection with the acquisition of spirits shall be borne by the member.