Privacy Policy

Kashima Antlers FC Co., Ltd. (hereinafter referred to as "the Company") handles the privacy information of all users of its services (hereinafter referred to as "the Services") based on this Privacy Policy (hereinafter referred to as "this Policy"). Please read this Policy carefully before using the Services.

In the unlikely event that there is a conflict between this Policy and other terms and conditions regarding the handling of privacy information, this Policy shall prevail. Furthermore, regarding the handling of privacy information in services linked to the Services, please refer to the privacy policies or other regulations stipulated by the operators providing those services.

1. Regarding the meaning of the terms

The terms used in this policy have the meanings set out in the table below.

用語	定義
個人情報保護法	個人情報の保護に関する法律（平成15年法律第57号）
法令	法、政令、規則、基準およびガイドラインなど
プライバシー情報	個人情報および利用情報
個人情報	個人情報保護法2条1項の「個人情報」 ※たとえば、当社が扱う個人情報には、以下のものがあります。・お名前、生年月日、顔写真などの特定の個人を識別できる情報・特定の個人を識別できる情報と結びついた、住所、電話番号、メールアドレスなどの情報・クレジットカードなどの決済手段に関する情報
利用情報	個人に関する情報のうち、個人情報に該当しない情報であって、次のいずれかに該当するもの^（※1）・お客さまの属性に関する情報（郵便番号、性別など）・識別子（Cookie^（※2）などに付番された識別番号、その他端末の個体識別番号）・通信手段に関連する情報（回線種別、電波強度、回線速度など）・本サービスのご利用状況に関連する情報（接続元のIPアドレス、OS、ブラウザ種類・バージョンなど）・お取引に関連する情報・閲覧利用の履歴に関する情報・位置に関する情報・当社の入力フォームに入力された情報 ※1：利用情報として記載される項目の情報のうち、当社が保有する皆さまの情報と容易に照合することができ、それにより特定の個人を識別できる場合には、「個人情報」として取り扱います。 ※2：Cookieは、ウェブサーバが利用者のブラウザを識別する業界標準の技術です。単独で個人を識別することはできませんが、他の情報と照合して個人を識別できることがあります。

2. How We Obtain Information

We may acquire the personal information of users of this service through the following methods:

(1) Information provided directly by users via email, written documents, telephone, etc. (We may record phone calls to improve call quality.)
(2) Information acquired indirectly through our business contractors or partners (for example, acquiring your personal information through the J.League common platform).
(3) Information related to the use of this service acquired by us.

3. Information Management

We exercise extreme caution in handling the personal information of our service users and strive to prevent incidents such as leaks, loss, or alteration.

4. Purpose of Information Use

Our company handles the privacy information of all users of this service within the scope of the following purposes of use (including purposes incidental thereto).

(1) To provide this service (including the following):

Sales of Kashima Antlers match tickets, merchandise, etc.
Operation of events at Mercari Stadium
Operation of Kashima Antlers Fan Club
Operation of Kashima Wellness Plaza
Operation of Kashima Academy Football Club
Operation of e-mail newsletters
Operation of the official Kashima Antlers app
Operation of Kashima Antlers' business

(2) To communicate regarding this service (including the following):

Notifications regarding Kashima Antlers match information, etc.
Announcements of new products and services
Information regarding the use of this service, payments, etc.
Information regarding events related to this service
Confirmation and response to inquiries

(3) To process payments for this service.

(4) To investigate the usage status and satisfaction level of this service.

(5) To provide products and services tailored to the interests and preferences of users of this service.

(6) To improve the content of this service and develop new products and services.

(7) To distribute advertisements and promotions from us and third parties, and to measure their effectiveness.

(8) To prevent fraudulent transactions, unauthorized access, and other illegal activities related to this service.

(9) To resolve problems related to this service.

(10) For other purposes that we have announced.

5. Provision of Information to Third Parties

In addition to cases permitted by law (including cases where it is necessary to provide this service, or where the handling is entrusted within the scope necessary to achieve the purpose of use), we may provide private information to third parties with the consent of the users of this service.

6. Entrustment of Information Handling

To the extent necessary to achieve the purposes of use defined in this policy, our company may outsource the handling of your privacy information to contractors or partners. In such cases, we will exercise due diligence in the selection and evaluation of contractors, and strive to appropriately and securely manage your privacy information through them.

7. Joint Use of Information

To the extent necessary to achieve the purposes of use stipulated in this policy, we will utilize the privacy information of users of this service in conjunction with third parties with whom we conduct joint business activities.

(1) Information to be jointly utilized
All or part of the privacy information (name, address, telephone number, gender, age, transaction information, etc.) of Kashima Antlers official online store users, fan club members, season ticket or ticket purchasers, and ticket users.
(2) Scope of parties jointly utilizing the information
J.LEAGUE (refers to the Japan Professional Football League, a public interest incorporated association, and its subsidiaries and affiliates)
(3) Purposes of use by parties jointly utilizing the information
1. To conduct marketing research, statistics, and analysis for the provision of products and services tailored to your interests and preferences.
2. Other purposes described in "4. Purpose of Information Use."
(4) Responsible party for management in joint utilization
Kashima Antlers FC Co., Ltd.
For information such as the address and representative of Kashima Antlers FC Co., Ltd., please refer to the following:
https://www.antlers.co.jp/pages/club-profile/

In cases of joint utilization other than those mentioned above, we will individually notify or publicly announce in advance ① the items of privacy information to be covered and ② the scope of users and the responsible party for management. We will strive to manage privacy information appropriately and securely, just as we would when entrusting its handling.

8. Use of Cookies

We have established a Cookie Policy (https://www.antlers.co.jp/pages/others-website). Please refer to it for information regarding the use of cookies.

9. Use of External Services

We use "Adobe Analytics" and "Google Analytics," access analysis tools that utilize cookies. While these features do not identify individuals, you can opt out of their use by disabling cookies. For more details, please refer to the Cookie Policy above.

10. Continuous Improvement of this Policy

At our company, we continuously strive to review our handling of the privacy information of all users of this service, taking into account the privacy information we acquire, its purposes and methods of use, and applicable laws and regulations. We may change this policy accordingly, but please note the following two points in advance:

(1) When there are significant revisions to this policy that require your consent, we will announce the details of the revisions through postings on our website and other means.
(2) When using this service, please refer to the latest privacy policy.

11. Disclosure and Correction of Personal Information

Upon request from users of this service, we will disclose personal information or records of provision to third parties that we handle, in accordance with the provisions of the law (you may be required to bear the costs necessary for the disclosure process). If the disclosed personal information is incorrect, we will correct or add to your personal information in an appropriate manner. Please understand that we may ask for your cooperation to confirm your personal information.

However, we will refrain from disclosing personal information if we cannot confirm that the request is from you personally, or if disclosure would fall under any of the following:

(1) There is a risk of harming the rights or interests of you or a third party.
(2) There is a risk of significantly impeding the proper operation of our business, including this service.
(3) It would violate the law.

Furthermore, upon request from users of this service, we will stop using or delete the personal information we handle, or stop providing it to third parties, in accordance with the provisions of the law.

Please note that we may change your personal information ourselves only when there is a change in information that does not involve a substantial change in content, such as the name of your city or town or your postal code, and when it is necessary to change that information on this service.

12. Inquiries

For any questions or requests regarding how we handle your private information, please contact us at the following:

Kashima Antlers F.C. Co., Ltd. Kashima Antlers Call Center
support@antlers.co.jp

Revised: October 24, 2024
Effective: November 1, 2024