Alternative dates will be announced as soon as they are decided.
■Eligible home matches
March 18 (Wednesday) 2020 Meiji Yasuda J1 League Sec. 5 vs. Sagan Tosu
March 22 (Sunday) 2020 Meiji Yasuda J1 League Sec. 6 vs. Shonan Bellmare
■Change in Refund Acceptance Period
(Before Change) April 12 (Sunday) ⇒ (After Change) May 31 (Sunday)
■Ticket Handling
All tickets purchased for the above-mentioned matches are eligible for a refund. They cannot be used for rescheduled dates.
Refund procedures vary depending on the type of ticket and method of purchase, so please check your purchased ticket and refer to the instructions below.
Tickets eligible for refund period extension
- ■Customers who purchased tickets via J.League Ticket (Kashima Ticket) or Ticket Pia
- ■Customers who purchased tickets via Lawson Ticket, e-plus, or CN Play Guide
- ■Customers who purchased tickets at Kashima Antlers Official Shop and Clubhouse Store
- ■Customers who purchased tickets at Cheerio
- ■Customers who purchased tickets via the Fan Club exclusive dial
■Customers who purchased tickets via J.League Ticket (Kashima Ticket) or Ticket Pia
(1) Customers who purchased QR tickets via J.League Ticket (Kashima Ticket)
Refunds will be issued via "Postal Transfer Certificate" for all applications made with QR tickets.
*Your QR ticket cannot be used for an alternative match. If you wish to attend, please purchase a new ticket.
▼Refund method:
Refunds will be made via postal transfer certificate. Please wait for the postal transfer certificate to arrive.
*Please note that it may take approximately 2-3 months for the certificate to be delivered.
*The postal transfer certificate will be sent to the address registered at the time of purchase for your refund.
*The postal transfer certificate will be sent in a green envelope from the Japan Post Bank Savings Center.
*Please bring your identification and exchange it for cash at the post office.
*Refunds will be sent to the address registered to your J.League ID.
Please note that the delivery address or recipient cannot be changed. Thank you for your understanding.
(2) Customers who purchased paper tickets via J.League Ticket (Kashima Ticket)
＜Customers who have already picked up their tickets＞
Refund acceptance period:
(Before change) Until April 12 (Sunday)
(After change) Until May 31 (Sunday)
Refund method:
Details can be found on the page below. Please check the applicable purchase method carefully as the refund method varies depending on how you purchased.
Click here for details on refund methods
＜Customers who have not yet picked up their tickets＞
If you selected to pick up your tickets at 7-Eleven or a Pia store when purchasing tickets, have already paid for the tickets, and have not yet issued (do not have in hand) the tickets, please issue the tickets at each store and follow the refund procedure using the same method as "Customers who have already picked up their tickets."
*At 7-Eleven, refunds cannot be accepted on the same day the tickets are issued. Please visit the store where the tickets were issued again after 10:00 AM on the following day.
*Please issue tickets at least one day before the refund acceptance deadline and complete the refund procedure within the refund acceptance period.
*Ticket issuance fees per ticket and system usage fees per ticket are also eligible for refund.
▼Notes:
・Refund procedures will be handled at the store where the tickets were issued. Refunds cannot be made at other stores.
・Refunds cannot be made if the ticket stub has been detached.
・Please note that refunds will not be processed after the refund period has passed.
(3) Customers who purchased tickets via Ticket Pia and customers who purchased tickets via the Fan Club exclusive dial
Refund acceptance period:
(Before change) Until April 12 (Sunday)
(After change) Until May 31 (Sunday)
Refund method: Details can be found on the page below. Please check the applicable purchase method carefully as the refund method varies depending on how you purchased.
Click here for details on refund methods
■Customers who purchased tickets via Lawson Ticket, e-plus, or CN Play Guide
(1) Customers who purchased tickets via Lawson Ticket
Refund acceptance period:
(Before change) Until April 12 (Sunday)
(After change) Until May 31 (Sunday)
Refund method: Details can be found on the page below. Please check the applicable purchase method carefully as the refund method varies depending on how you purchased.
Click here for details on refund methods
(2) Customers who purchased tickets via e-plus
Refund acceptance period:
(Before change) Until April 12 (Sunday)
(After change) Until May 31 (Sunday)
Refund method: Details can be found on the page below. Please check the applicable purchase method carefully as the refund method varies depending on how you purchased.
Click here for details on refund methods
(3) Customers who purchased tickets via CN Play Guide
Refund acceptance period:
(Before change) Until April 12 (Sunday)
(After change) Until May 31 (Sunday)
Refund method: Details can be found on the page below. Please check the applicable purchase method carefully as the refund method varies depending on how you purchased.
Click here for details on refund methods
■Customers who purchased tickets at Kashima Antlers Official Shop and Clubhouse Store
＜Refund method by mail＞
Please send your tickets by "simple registered mail" to the Kashima Antlers Ticket Refund Office, to arrive no later than the end of the reception period. After confirmation, the refund will be transferred to your designated bank account. Please enclose your tickets and a memo containing the required information [bank name for refund, branch name, account name, account number (ordinary or current), account holder's name (phonetic), fan club membership number, address, phone number], and send them to the address below via simple registered mail. For Japan Post Bank accounts, please include the store name, deposit type, and account number for bank transfers (must arrive by May 31).
*Please note that the return shipping cost will be borne by the customer.
*Please note that due to processing, refunds will take approximately 3-4 weeks after the refund acceptance period ends. Thank you for your understanding.
▼Mailing address:
2887 Aotohigashiyama, Kashima City, Ibaraki Prefecture, 314-0021 Japan
Kashima Antlers Ticket Refund Office
Refund acceptance period: Changed to May 31 (Sunday)
＜Refund method at Official Shop and Clubhouse Store＞
If the Official Shop and Clubhouse Store reopens, refunds will be accepted at the same store.
Refund acceptance period: Changed to May 31 (Sunday)
*The start date of acceptance will be announced on the website and other platforms as soon as it is decided.
*All refunds will be in cash.
*Tickets issued at the Official Shop Clubhouse Store have "Kashima Antlers Clubhouse Store" written on the bottom left of the ticket face.
■Customers who purchased tickets at Shopping Center Cheerio
Please bring your purchased tickets to Cheerio to receive your refund.
Refund acceptance period:
(Before change) Until April 12 (Sunday)
(After change) Until May 31 (Sunday)
