The rescheduled dates will be announced as soon as they are determined.
■ Home Matches Affected
＜Official Matches＞
Wednesday, March 18th: Meiji Yasuda J1 League Matchday 5 vs Sagan Tosu
Sunday, March 22nd: Meiji Yasuda J1 League Matchday 6 vs Shonan Bellmare
■ Ticket Handling
All purchased tickets for the above affected matches and events are eligible for a refund. They cannot be used for the rescheduled dates. However, annual tickets such as SOCIO and season tickets will remain valid for the rescheduled dates and are therefore not eligible for a refund.
Please check your purchased ticket and refer to the following guide, as procedures vary depending on the ticket type and purchase method.
- ■ For Annual Ticket Holders (SOCIO, Season Tickets)
- ■ For Customers who purchased tickets via J.League Tickets (KashiTike) or Ticket Pia
- ■ For Customers who purchased tickets via Lawson Ticket, E-plus, or CN Playguide
- ■ For Customers who purchased tickets at the Kashima Antlers Official Shop/Club House Store
- ■ For Customers who purchased tickets at Cheerio
- ■ For Customers who purchased tickets via the Fan Club exclusive dial
- ■ For Customers who applied via the Ibaraki Football Association reception site
- ■ For Customers with J.League Partner Invitation Exchange Tickets
- ■ For Customers using other invitation tickets
■ For Annual Ticket Holders (SOCIO, Season Tickets)
You can attend the rescheduled matches with your current IC card or app membership card. Furthermore, corporate customers who hold annual paper tickets (SOCIO, Season Tickets) for the matches eligible for refund can also attend the rescheduled matches with the same tickets.
※Please note that ticket refunds will not be issued to SOCIO members or season ticket members.
※All tickets that have been transferred to another person or sold through resale will be cancelled, and the rights to attend the rescheduled matches will revert to the SOCIO or season ticket members.
＜For Customers who have already applied for tickets via SOCIO Personal Choice＞
The following tickets, which have already been acquired using Personal Choice, will be invalid.
March 18th vs Tosu, March 22nd vs Shonan
For customers who applied for the above matches via Personal Choice, a new coupon code (serial key) allowing application for 20 tickets will be reissued at a later date.
※The coupon code (serial key) used for the initial application will no longer be valid.
※Only eligible individuals will be notified separately via email.
■ For Customers who purchased tickets via J.League Tickets (KashiTike) or Ticket Pia
(1) For Customers who purchased QR tickets via J.League Tickets (KashiTike)
All applications made via QR tickets will be refunded via "Postal Transfer Payment Certificate".
※Your QR tickets cannot be used to attend the rescheduled matches. If you wish to attend, please purchase new tickets.
▼Refund Method:
Refunds will be made via Postal Transfer Payment Certificate. Please wait for the arrival of the certificate.
※Please note that it may take approximately 2 to 3 months for the notification to arrive.
※The Postal Transfer Payment Certificate will be sent to the address registered at the time of purchase for your refund.
※The Postal Transfer Payment Certificate will arrive in a green envelope from the Postal Savings Business Center.
※Please bring identification and cash it at the post office.
※Refunds will be sent to the address registered for your J.League ID.
We cannot change the recipient or delivery address. Thank you for your understanding.
(2) For Customers who purchased paper tickets via J.League Tickets (KashiTike)
＜For those who have already picked up tickets＞
Refund Acceptance Period: Monday, March 16th – Sunday, April 12th
Refund Method:
Details can be found on the page below. Please carefully check the refund method corresponding to your purchase method.
＜For those who have not yet picked up tickets＞
If you selected to pick up tickets at Seven-Eleven or Pia stores, have already paid for the tickets, but have not yet issued (do not have) the tickets, please issue the tickets at each store and follow the same refund procedure as "For those who have already picked up tickets."
※At Seven-Eleven, refunds cannot be accepted on the same day the tickets are issued. Please visit the same store where you issued the tickets after 10:00 AM the next day.
※Please issue tickets at least one day before the refund acceptance deadline and complete the refund procedure within the refund acceptance period.
※Issuing fees per ticket and system usage fees per ticket are also eligible for refund.
▼Notes:
・Refund procedures will be handled at the store where the tickets were issued. Refunds cannot be made at other stores.
・Refunds cannot be made if the stub has been separated.
・Please note that refunds will not be processed after the refund period has passed.
(3) For Customers who purchased tickets via J.League Ticket Official Resale
All transactions for cancelled matches will be cancelled, and the tickets will be returned to the seller. For customers who purchased through resale, a refund will be processed to the credit card used.
The closing date and withdrawal date vary depending on your credit card company, so please check your statement or contact your credit card company directly.
(4) For Customers who purchased tickets via Ticket Pia or the Fan Club exclusive dial
Refund Acceptance Period: Monday, March 16th – Sunday, April 12th
Refund Method: Details can be found on the page below. Please carefully check the refund method corresponding to your purchase method.
■ For Customers who purchased tickets via Lawson Ticket, E-plus, or CN Playguide
(5) For Customers who purchased tickets via Lawson Ticket
Refund Acceptance Period: Monday, March 16th – Sunday, April 12th
Refund Method: Details can be found on the page below. Please carefully check the refund method corresponding to your purchase method.
(6) For Customers who purchased tickets via E-plus
Refund Acceptance Period: Monday, March 16th – Sunday, April 12th
Refund Method: Details can be found on the page below. Please carefully check the refund method corresponding to your purchase method.
(7) For Customers who purchased tickets via CN Playguide
Refund Acceptance Period: Monday, March 23rd – Sunday, April 12th
Refund Method: Details can be found on the page below. Please carefully check the refund method corresponding to your purchase method.
■ For Customers who purchased tickets at the Kashima Antlers Official Shop/Club House Store
Please bring your tickets to the Official Shop/Club House Store to process your refund.
Refund Acceptance Period: Early April (tentative) – Thursday, April 30th
※The start date of acceptance will be announced on the website and other platforms as soon as it is decided.
※All refunds will be made in cash.
※Tickets issued at the Official Shop Club House Store will have "Kashima Antlers Club House Store" printed on the bottom left of the ticket surface.
＜For customers unable to visit the store＞
Please mail your tickets by "simple registered mail" to the Kashima Antlers Ticket Refund Office, ensuring they arrive within the acceptance period. After confirmation, we will refund to your designated account. Please see below for the procedure.
▼Refund method by mail:
Please enclose your tickets and a memo with the necessary information (bank name, branch name, account name, account number (savings or current), account holder's name (furigana), fan club membership number, address, phone number of the refund bank account) and send it by simple registered mail to the address below. If using Japan Post Bank, please include the store name, deposit type, and account number for bank transfers (must arrive by April 30th).
※Please note that the return shipping cost will be borne by the customer.
※Please note that refunds will take approximately 3-4 weeks after the refund acceptance period ends, due to administrative procedures.
▼Mailing Address:
2887 Aotohigashiyama, Kashima City, Ibaraki Prefecture, 314-0021
Kashima Antlers Ticket Refund Office
Refund Acceptance Period: Monday, March 16th – Thursday, April 30th
■ For Customers who purchased tickets at Cheerio Shopping Center
Please bring your purchased tickets to Cheerio to receive your refund.
Refund Acceptance Period: Monday, March 16th – Sunday, April 12th
■ For Customers who applied via the Ibaraki Football Association reception site
All tickets applied for postponed matches will be invalid.
Regarding preferential tickets, the refund process will be the same as for J.League Tickets.
■ For Customers with J.League Partner Invitation Exchange Tickets
These can be used as-is for the rescheduled matches.
■ For Customers using other invitation tickets
All tickets for postponed matches will be invalid.
