We sincerely apologize for the great inconvenience this has caused to customers who purchased the product, and we will respond as follows.
■ Incident Details
It has been discovered that the 'Leather Keychain' sold in 2017 and 2018 was labeled as "leather" in the product name despite being made of polyurethane. The products in question were sold under the same product name in 2017 and 2018 with variations in shape, but all were made of polyurethane.
■ Affected Products
・2017 'Leather Keychain' ・2018 'Leather Keychain'
■ Future Actions
If you wish to return an affected product you purchased, we will collect the product and refund the purchase price. Although sales of the affected product have currently been suspended, we plan to resume sales under a different name from the 2019 season onwards. We will strive to prevent such incidents from recurring.
■ Collection and Refund Period
February 1, 2019 – July 31, 2019 (by arrival)
■ Refund Amount
1,080 yen per affected product
■ Return Method
Please send the affected product to the "Return Address" listed below, with shipping costs paid by the recipient. You may use any shipping method, including postal service or parcel delivery service.
Additionally, as we will issue a refund via postal money order, please be sure to include a memo with your postal code, address, name, and phone number.
※The personal information of customers who contact us will be used solely for this matter and will not be used for any other purpose.
■ Return Address
J.LEAGUE Marketing Inc., Product Business Division
JFA House 9F, 3-10-15 Hongo, Bunkyo-ku, Tokyo 113-0033
■ Notes
・Refunds cannot be processed at official shops, online shops, or the J.LEAGUE ONLINE STORE.
・Refunds will be made via postal money order, so we apologize for the inconvenience, but please take it to a post office to exchange it for cash.
・Please note that returned products will be disposed of by us.
【Inquiries regarding this matter】
J.LEAGUE Marketing Inc.
TEL: 0120-361-400
(Weekdays 9:30 AM – 6:00 PM)