It has come to our attention that some defective "Denim Wall Pockets" (some with faulty stitching and printing errors) were included in the products that went on sale at official shops and the online shop on Thursday, September 13.
We sincerely apologize for any inconvenience this may cause to customers who purchased the product.
Please find below information regarding exchanges and refunds for the product.
[Regarding the Rerelease Schedule]
Exchanges will be available at each purchase location starting Sunday, October 7, 2018.
[Regarding Product Exchanges]
(1) If you bring the product to the store of purchase
■Where to bring the product
Exchanges will be handled at the store of purchase starting Sunday, October 7. For stadium shops, exchanges will be handled at the backstand shop (during home games).
*If you are unable to come to the stadium shop, exchanges will be handled at the Mito store.
If you wish to exchange an online shop order by bringing it in, exchanges will be handled at the Clubhouse store.
■Regarding refunds
If you wish for a refund, we will refund you in cash.
*For those who purchased with a Fan Club member discount, the refund will be the discounted amount.
■Regarding replacement product shipment
If you bring the product before Sunday, October 7, and request "shipping by delivery service," the legitimate product will be shipped starting Sunday, October 7.
(2) If you return the product by mail
■Where to return the product
Please return the defective product to the store of purchase by "cash on delivery" with a note enclosed containing the following information.
*If you purchased at a stadium shop, please send it to the Mito store.
■Information to be included on the enclosed note
(A) Store of purchase (B) Preference for "exchange" or "refund" (C) Preference for receiving the exchanged item: "pick up at the store of purchase" or "shipping by delivery service (shipping costs borne by us)" (D) Your name (E) Your address (F) Your phone number (G) Fan Club membership number (if applicable)
■Regarding refunds
If you wish for a refund, we will contact you as soon as the defective product arrives and issue a refund via registered mail or similar means.
*For those who indicated a Fan Club member discount, the refund will be the discounted amount.
■Regarding replacement product shipment
If you wish for "shipping by delivery service," the legitimate product will be shipped starting Sunday, October 7, as soon as the defective product arrives. If you wish for "pick up at the store of purchase," exchanges will be handled at the store of purchase starting Sunday, October 7.
[Exchange Period]
The exchange period will be until Saturday, December 1, 2018.
[Inquiries]
●Official Shop Clubhouse Store
Business hours: 10:00 - 18:00
*May vary depending on practice schedules, etc.
2887 Aotohigashiyama, Kashima-shi, Ibaraki 314-0021
TEL: 0299-84-6863 FAX: 0299-84-6826
●Official Shop Mito Store / Stadium Shop
Business hours: 10:30 - 20:00
Mime Building 1F, 1-2-4 Miyamachi, Mito-shi, Ibaraki 310-0015
TEL & FAX: 029-302-2244
●Online Shop
URL: http://antlers-shop.jp/
Contact: info-online@kashimaantlers.jp