News

As announced on Saturday, September 13, it has come to light that there was a product defect in the "25 Players Illustration Multi-Clip (31 types in total)" (Click here for details). We would like to inform customers who purchased the product about the next steps.

Regarding the product, manufacturing defects were confirmed multiple times. After further discussions with the manufacturer, we concluded that it would be difficult to conduct additional production while ensuring stable quality. Therefore, we will not be re-selling or sending replacement products, and instead will issue refunds to all customers who purchased the item.

We apologize for any inconvenience this may cause and will continue to strive to provide products that you can use with confidence.

For customers who purchased at the Clubhouse Store

・Refunds will be issued "in-store" or via "cash by registered mail".
・Please submit your refund request using the form below by Friday, October 31.
・We sincerely apologize for the inconvenience and ask for your understanding.

Refund Request Form

For customers who purchased at the Online Store

・The club will sequentially process cancellations and refunds, so you do not need to contact us.
・Please understand that it may take some time for the processing to be completed.

Contact Information

・For those who purchased at the Clubhouse Store
0299-84-6863 (10:00 - 18:00 *Closed on Mondays)

・For those who purchased at the Online Store
Inquiry Desk
*We are responding to inquiries sequentially, but it may take some time.