News

As announced on Saturday, March 1, we found an error in the description of the "25 Uniform Keychain Strap Set (Number 12)" (Click here for details). We would like to inform customers who purchased the product about the upcoming exchange procedure.

We sincerely apologize for any inconvenience this may have caused and will strive to prevent a recurrence.

Applicable Product

25 Uniform Keychain Strap Set (Number 12)
* There are no errors in other numbers.

Exchange Procedure

All customers who purchased the applicable product (excluding those who received a refund on March 1) will have their product exchanged for a new one sequentially starting from Monday, March 31.

[Exchange Method]
・For those who purchased at the Clubhouse/Stadium Store
Please fill out the required information in this form and submit it by 23:59 on Monday, March 31, 2025.
* Please note that we do not accept exchanges at the store.
* We apologize for the inconvenience, but please take a picture of the product you purchased and submit it via the form.

・For those who purchased at the Online Store
Once the replacement products are ready, we will send them to the address used at the time of purchase.

[Delivery Time]
We plan to deliver them sequentially starting from Monday, March 31, 2025.

Inquiries

Kashima Antlers Call Center
Inquiry Form

support@antlers.co.jp

* We are replying to inquiries sequentially, but it may take some time.