The club views the rampant illicit resale of tickets for these matches, which occurred after many seat types sold out during the SÓCIO/Fan Club member presale period, as a serious issue. Therefore, we will continue to identify and indefinitely suspend accounts that have resold tickets through services other than the official resale service. We kindly request customers who purchased tickets through services other than the official resale service to provide information to the club.
Kashima Antlers and the J.League strictly prohibit ticket resale activities as stipulated in "Kashima Antlers Soccer Match Operation and Management Regulations (Article 8)" and "J.League Ticket Service Terms of Use (Articles 8/13)" to ensure that all customers can watch matches fairly and safely.
Illicit resale of tickets not only significantly violates the aforementioned regulations and terms but also constitutes a violation of the "Act on Securing Proper Distribution of Specified Entertainment Admission Tickets by Prohibiting Illicit Resale of Entertainment Admission Tickets (Ticket Illicit Resale Prohibition Act)."
Invalidated tickets will not grant admission to the venue or allow spectators to watch the match. Customers who wish to confirm the validity of their admission for the target match are requested to contact the dedicated email address below.
Measures Taken Against Illicit Resellers
■Target Matches・Saturday, November 8, 2025, kick-off 14:00
2025 Meiji Yasuda J1 League Matchday 36 vs. Yokohama FC
・Saturday, December 6, 2025, kick-off 14:00
2025 Meiji Yasuda J1 League Matchday 38 vs. Yokohama F. Marinos
■Target Individuals
Accounts confirmed to have engaged in illicit resale through services other than the official resale service approved by Kashima Antlers.
■Actions Taken
1) Invalidation of tickets confirmed to have been illicitly resold.
2) Indefinite suspension of SÓCIO/Fan Club membership.
3) Suspension of J.League ID account.
* We will continue to take the above measures for any further confirmed illicit resales.
Inquiries Regarding Match Viewing with Your Ticket and Request for Cooperation in Providing Information on Illicit Resale
Customers who purchased tickets through services other than the official resale service are kindly requested to check the invalidation status of their tickets and cooperate in providing information on illicit resale. Please provide the necessary information to the inquiry contact below.Please note that the information provided will be used to check the invalidation status of your tickets and to identify illicit resellers. Furthermore, to prioritize the identification of accounts that engaged in illicit resale, tickets of individuals who provide information will not be invalidated, and there will be no penalties for the purchasers.
■Inquiry Contact
* For these inquiries, we will proceed in cooperation with Pia Corporation, which operates "Kashi-Ticket." Please refer to the following for Pia Corporation's and Kashima Antlers' privacy policies and personal information protection.
・Pia Corporation
https://www.jleague-ticket.jp/site/privacy
・About Kashima Antlers Personal Information Protection
https://www.antlers.co.jp/others/policy.html
・About Kashima Antlers Privacy Policy
https://www.antlers.co.jp/others/privacypolicy.html
■Information to be included in the inquiry
1) Your name *Required
2) Your J.League ID *If you do not have one, please indicate so.
3) The inquiry number or identification number listed on your ticket *Required
* You may attach a capture or screenshot of your ticket.
4) The channel through which you purchased the ticket and the purchase price *Required
5) A capture or screenshot showing your communication with the seller if you purchased the ticket through a service other than the official resale service.
■Inquiry Response Period
Until Thursday, November 27, 18:00
* Please note that we will not be able to respond to inquiries about invalidation status after the response period. Please make sure to inquire within the period.
■Important Notes
・The club will not be held responsible for any troubles (such as authenticity of tickets, monetary disputes) arising from transactions other than through the official resale service. Even if an inquiry is made, we will not be able to address issues related to such troubles.
・If the required information for the inquiry is not provided, we will not be able to respond regarding the invalidation status of the ticket.
・Responses will be handled sequentially, so it may take several days. Also, we may not be able to answer depending on the content you send.
・If you are inquiring from a carrier email address, please ensure that you have set your reception permissions. Please check if you are set to receive emails from "@pia.co.jp" and "@jleague.jp" domains.
・Invalidated tickets will not grant admission to the venue or allow spectators to watch the match. If you possess a ticket purchased through a service other than the official resale service, please check the validity of your ticket.
Request to Use the Official Resale Service
For customers who are unable to attend the match due to unforeseen circumstances, please use the official resale service on "Kashi-Ticket".For details, please check the announcement here.
As a repeated reminder, Kashima Antlers does not permit ticket resale transactions other than through the official resale service.
Furthermore, as tickets sold by Kashima Antlers are electronic tickets, they fall under prohibited listings on the Mercari Group's (flea market service "Mercari") platform. *For details, please check here.
Please be aware that the club will not be held responsible for any troubles arising from services other than the official resale service.