News

We have discovered that there was a configuration error in the uniform name and number change request form, which was submitted when joining SÓCIO or the fan club, making it possible for a third party to view the personal information entered by customers. We would like to report on the incident and our future response.

We sincerely apologize for the great inconvenience caused to all affected parties.

Overview of the Incident

In the uniform name and number change request form submitted when joining SÓCIO or the fan club, the personal information entered by customers was in a state where it could be viewed by a third party.
*For details, please click here.
*The total number of accesses with potential for personal information viewing was 314.

Period of Occurrence

January 8, 2024 (Monday/Holiday) 15:00 to February 21, 2024 (Wednesday) 10:08

Number of Affected Cases and Information Affected

・Number of affected cases: 16
・Information affected: Email address, membership number, membership type, name, and desired player's name entered by the customer

Cause of Occurrence

When creating the change request form, it was incorrectly set to a state where other responses could be viewed. Additionally, a double-check of this setting was not performed.

Damage Confirmed to Date

We have not received any reports of damage from customers.

Future Response

We have sent an email to the affected customers to report on this incident and offer our apologies. We will thoroughly implement double-checks when creating and configuring various forms to prevent recurrence.

Once again, we sincerely apologize for the great concern and inconvenience caused this time.

Kashima Antlers