※Tickets issued at the Official Shop Clubhouse will have "Kashima Antlers Clubhouse" printed on the lower left of the ticket.
■Refund method by mail: Please enclose your ticket(s) and a memo with the necessary information (bank name, branch name, account name, account number (ordinary or current), account holder's name (phonetic), fan club membership number, address, and phone number of the refund bank account) and send it via registered mail to the address below. If using Japan Post Bank, please provide the store name, deposit type, and account number for bank transfers (must arrive by June 30th). *Customers are responsible for the return shipping costs. Please be aware of this in advance. *Due to processing, refunds will be issued approximately 3-4 weeks after the refund acceptance period ends. Please be aware of this in advance. *Once reopened, refunds will also be handled at the Official Shop Clubhouse. If there is no prospect of the clubhouse reopening, the refund period may be extended again. *Information regarding the reopening date of the Official Shop Clubhouse will be announced on the official website as soon as it is decided. *Refunds at the Official Shop Clubhouse are limited to tickets for the above five matches and yearbook exchange vouchers purchased at the Official Shop Clubhouse. ▼Mailing Address: 2887 Aotohiyama, Kashima City, Ibaraki Prefecture 314-0021 Kashima Antlers Ticket Refund Office ▼Refund Acceptance Period Until Tuesday, June 30th *Must arrive by the deadline