■Applicable Home Games
Friday, February 28th, Meiji Yasuda J1 League Matchday 2
vs. Vissel Kobe
Sunday, March 8th, Meiji Yasuda J1 League Matchday 3
vs. Shimizu S-Pulse
Wednesday, March 11th, J.League YBC Levain Cup
Group Stage Matchday 2 vs. Kawasaki Frontale
Wednesday, March 18th, Meiji Yasuda J1 League Matchday 5
vs. Sagan Tosu
Sunday, March 22nd, Meiji Yasuda J1 League Matchday 6
vs. Shonan Bellmare
※Tickets issued at the Official Shop Club House store will have "Kashima Antlers Club House Store" printed on the bottom left of the ticket.
■Refund Method via Mail:
Please enclose your ticket(s) and a memo containing the necessary information (bank name, branch name, account type, account number (savings or checking), account holder's name (phonetic pronunciation), Fan Club membership number, address, and phone number for the refund transfer bank account) and send it via registered mail to the address below. For Japan Post Bank accounts, please provide the store name, deposit type, and account number for bank transfers (must arrive by 5/31).
※Customers are responsible for the return shipping costs. Please be aware of this in advance.
※Due to processing procedures, refunds will take approximately 3-4 weeks after the refund acceptance period ends. Please be aware of this in advance.
※Refunds will also be handled at the Official Shop Club House store once it reopens. If there is no prospect of the Club House reopening, the refund period may be extended again.
※Information regarding the reopening date of the Official Shop Club House store will be announced on the official website as soon as it is decided.
※Refunds at the Official Shop Club House store are only applicable to tickets for the above five matches and yearbook exchange vouchers purchased at the Official Shop Club House store.
▼Mailing Address:
Kashima Antlers Ticket Refund Office
2887 Aono Higashiyama, Kashima City, Ibaraki Prefecture 314-0021 Japan
▼Refund Acceptance Period
Until Sunday, May 31st ※Must arrive by the deadline