News

We would like to inform you that we have discovered an error in the product description of the "25 Uniform Keychain Strap Set (No. 12)," which was released on Friday, February 21st. We will be issuing refunds to customers who purchased this item. We sincerely apologize for any inconvenience this may cause our customers and will strive to prevent such occurrences in the future.

Affected Product

25 Uniform Keychain Strap Set (No. 12)
*There are no misprints on other numbers.

Regarding Refunds

■Refunds at Kashima Stadium Outside Store on Saturday, March 1st
Customers who fall under categories 1) and 2) below will receive a refund at the Kashima Stadium outside store today, Saturday, March 1st. We apologize for the inconvenience, but please visit the store. [Eligible Customers]
1) Customers who purchased the product at the Clubhouse Store or Stadium Store today, Saturday, March 1st.
2) Customers who purchased the product at the Clubhouse Store or Stadium Store between Friday, February 21st, and Friday, February 28th, and have a receipt. [Refund Location]
ANTLERS OFFICIAL STORE STADIUM FLAGSHIP (near the same-day ticket sales counter outside the stadium)
*The store will be open until 5:00 PM (scheduled). ■Further Notice
For the following customers, we will provide further information separately. [Eligible Customers]
・Customers who purchased the product through the online store.
・Customers who purchased the product at the Clubhouse Store or Stadium Store between Friday, February 21st, and Friday, February 28th, and do not fall under category 2) above.
・Customers who purchased the product at the Clubhouse Store or Stadium Store today, Saturday, March 1st, and are unable to visit the refund location.

Contact Us

Kashima Antlers Call Center
Inquiry Form

support@antlers.co.jp

*We respond to inquiries in order, but it may take some time.