Privacy Policy

Kashima Antlers FC Co., Ltd. recognizes that it is our social responsibility to appropriately handle and protect our customers' personal information. Therefore, our customers' personal information is protected under our Privacy Policy.

1. Basic Principles Regarding the Handling of Personal Information

The five basic principles for handling personal information are as follows:

(1) Clarification of Purpose of Use

When collecting personal information, we will do so through lawful and fair means, after clarifying the purpose of use.

(2) Prohibition of Use for Purposes Other Than Specified

When using personal information, we will limit its use to the necessary scope based on the stated purpose of use.

(3) Proper Management of Outsourced Information Processing

When entrusting the processing of personal information to external vendors, we will do so under proper management.

(4) Non-Disclosure/Non-Provision to Third Parties

As a general rule, personal information will not be disclosed or provided to third parties, except with the customer's consent or when the disclosure/provision of personal information is required by law or regulation.

(5) Proper Management of Personal Information

Personal information will be kept accurate and up-to-date, and measures will be taken to prevent risks such as loss, destruction, alteration, and leakage of personal information, ensuring its proper management.

2. Purpose of Use of Personal Information

Personal information will be used only for legitimate purposes such as providing services and useful information to customers, including but not limited to the following:

Responding to inquiries
Processing payments for ticket sales, official merchandise sales, etc.
Promoting ticket sales and providing our special services
Developing and improving new products and other service improvement activities
Sending various notifications and conducting surveys for the purposes mentioned above

3. Inquiries regarding personal information

If you wish to inquire about your personal information, please contact the service through which you disclosed or provided your personal information. Please note that we will only respond to inquiries after confirming your identity, in order to prevent the leakage of your personal information to third parties.

Responding to inquiries you submit
Operations related to payments for ticket sales, official merchandise sales, etc.
Promoting ticket sales and providing our special services
Activities related to the development and improvement of new products and other service enhancements
Conducting various announcements and surveys for the purposes mentioned above

4. Other

(1) Compliance with Laws and Regulations
We comply with laws and regulations related to the protection of personal information.
In addition, this privacy policy may be revised in accordance with changes in laws and regulations related to the protection of personal information.

(2) Contact Information
For inquiries regarding this Privacy Policy, please contact us at the following:
Kashima Antlers Call Center
support@antlers.co.jp

Privacy Policy

1. Basic Principles Regarding the Handling of Personal Information

2. Purpose of Use of Personal Information

3. Inquiries regarding personal information

4. Other

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