Privacy Policy

Kashima Antlers FC Co., Ltd. recognizes that it is our social responsibility as a company to appropriately handle and protect our customers' personal information. Therefore, our customers' personal information is protected under our Personal Information Protection Policy.

1. Basic Principles Regarding the Handling of Personal Information

The following are the five basic principles regarding the handling of personal information:

(1) Specification of Purpose of Use

When collecting personal information, we shall collect it by lawful and fair means, with a clear purpose of use.

(2) Prohibition of Use for Unintended Purposes

When using personal information, we shall limit its use to the necessary scope based on its purpose of use.

(3) Proper Management for Outsourcing Information Processing

When outsourcing the processing of personal information to external vendors, we shall do so under proper management.

(4) Non-Disclosure/Non-Provision to Third Parties

As a general rule, personal information shall not be disclosed or provided to third parties, except with the customer's consent or when disclosure/provision of personal information is required by laws and regulations.

(5) Proper Management of Personal Information

Personal information shall be kept accurate and up-to-date, and measures shall be taken to prevent risks such as loss, destruction, alteration, and leakage of personal information, ensuring proper management.

2. Purpose of Collecting Personal Information

Personal information will only be used for legitimate purposes such as providing services and useful information to customers, as listed below:

Responding to inquiries
Operations related to payments for ticket sales, official merchandise sales, etc.
Ticket sales promotion and provision of our special services
Activities related to new product development, improvements, and other service enhancements
Sending various announcements and conducting surveys for the purposes mentioned above

3. Inquiries regarding personal information

If you have any inquiries regarding your personal information, please contact the service through which you provided your personal information. To prevent the disclosure of your personal information to third parties, we will only respond to inquiries once your identity has been confirmed.

Responding to inquiries
Operations related to payments for ticket sales, official merchandise sales, etc.
Promotion of ticket sales and provision of our special services
Development and improvement of new products and other activities related to service enhancement
Various 안내 및 surveys for the purposes mentioned above

4. Other

(1) Compliance with Laws and Regulations

Our company complies with laws and regulations concerning personal information protection.
Furthermore, this Privacy Policy may be revised in accordance with changes in laws and regulations concerning personal information protection.

(2) Contact Information

If you have any inquiries regarding this Privacy Policy, please contact us at the following:
Kashima Antlers Call Center
support@antlers.co.jp

Privacy Policy

1. Basic Principles Regarding the Handling of Personal Information

2. Purpose of Collecting Personal Information

3. Inquiries regarding personal information

4. Other

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